Occupational Therapy | Psychology | Speech Pathology

Your journey to recovery starts here

Service and Fees

Assessment

Psychology/Neuropsychology

Cognitive Assessment (WISC-V, WAIS-IV)
Educational Assessment (WIAT-III)
Autism Assessment (ADI-R, ADOS-2)
ADHD Assessment
Dyslexia/ Dyscalculia/ Dysgraphia/ Learning Disorder Assessment
Neuropsychological Assessment
Behaviour Assessment
Memory / Dementia Assessment
Personality Assessment
Medico-legal Assessment
Forensic Assessment (HCR-20, SAVRY, SARA, RSVP)

Speech Therapy

Language assessment (expressive, receptive and pragmatic)
Stuttering assessment
Speech sounds assessment
Articulation assessment
Swallowing assessment

Occupational Therapy

Initial screening assessment
Functional capacity assessment
Handwriting assessment
Sensory assessment
Motor skills assessment

Process and Fees for all Assessments:

1. Initial Consultation (50 minutes)

As a part of all assessments, an initial consultation is required. This consultation can be booked by contacting us (see contact details below).

In the initial consultation, your clinician will undertake a developmental history with you (or just the parents if the appointment is for children under the age of 15 years old) to understand your early development and current presenting concerns. The actual cost of the assessment will be based on the assessment and report writing hours.

2. Assessment Session(s) (1 OR 2 x 120 minutes)

Depending on the initial consultation, one or two assessment sessions will occur on a separate day(s).

*A significantly reduced fee is available when a report is not required.

3. Feedback Session (50 minutes)

After 2 – 4 weeks, a final feedback session with your clinician where they will explain to you all the assessment results, findings, and recommendations (your child typically does not attend this appointment, though older children may attend where appropriate). A full report will be sent following the feedback session.

Important note:

The initial consultation and feedback session can be done via telehealth, but the assessment session has to be completed face-to-face in the clinic.
Most of the assessment costs are not funded by Medicare.
National Disability Insurance Scheme (NDIS) may be applicable.
Psychologists are not allowed to prescribed medication to clients.
Assessment cost range between $500 – $4400 (depending on the complexity and the clinician who is conducting the assessment).

Therapy

Psychology/Neuropsychology (50 minutes)

Depression
Anxiety/ Panic
Stress
Trauma/ Post-traumatic Stress Disorder (PTSD)
Obsessive Compulsive Disorder (OCD)
Couples Therapy
Family Therapy
Positive Behavioural Support
Parenting Support
Psychosis/ Schizophrenia
Bipolar Disorder

Speech Therapy (50 minutes)

Speech intervention
Language intervention
Articulation
Fluency
Swallowing / eating
Multisensory literacy support
Social skills

Occupational Therapy (50 minutes)

School readiness
Fine and gross motor skills
Sensory processing
Self-care skills
Emotional regulation
Functional skill building
Planning and organisation
Modification strategies

Process and Fees for all Therapies:

You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare, you must make an appointment with your general practitioner, psychiatrist, or paediatrician to get a valid referral (refer to FAQs for more information).

The cost for a 50-minute session varies based on the service you engage (ranging between $100 – 280). More information on fee will be show on the booking page.

A Medicare rebates may be available with a referral letter from your GP (refer to FAQs for more information). We do not provide bulk billing service due to its limited capacity.

Cancellation/ Non-attendance/ Late-Attendance Policy

We charge the full appointment fee for non-attendance or cancellations with less than 24 hours notice (50% of the appointment fee with less than 48 hours notice), which will be automatically deducted from the credit/debit card entered at registration.

We understand that sometimes you might be running late to your appointment. Significant reduction in the session length might resulted in a poor service experience. To ensure service quality, the session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.

If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.

Please contact us via [email protected] or 0478 883 827 to reschedule / cancel your appointment.

Important notes for all services:

We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.

The initial consultation and feedback session can be done via telehealth. With the assessment session, it is best to be completed face-to-face in the clinic. In some cases, assessment sessions can be done via telehealth.

Most of the assessment costs are not funded by Medicare.

The National Disability Insurance Scheme (NDIS) may be applicable.

Psychologists, Speech Therapists, and Occupational therapists are not allowed to prescribe medication to clients.

Cancellation/ Non-attendance/ Late-Attendance Policy

We charge a fee of AUD 280 for non-attendance or cancellations with less than 24 hours’ notice (AUD 140 with less than 48 hours’ notice), which will be automatically deducted from the credit/debit card entered at registration.

We understand that sometimes you might be running late to your appointment. A significant reduction in a session’s length might result in a poor service experience. To ensure a high standard of service, a session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.

If you anticipate being 15 minutes late for your session, please cancel and reschedule the appointment to a later date.

Please contact us via [email protected] or 03 9021 9368 to reschedule / cancel your appointment.

Our Story

Back On Track Psychology was established to provide clients an easy access to quality and timely mental health solutions unique to their individual situation. Founded in 2020, in response to the COVID-19 pandemic to continue to support individual’s mental health during this challenging period. We provide telehealth consultation to suit our client’s location and time, bringing therapy outside of the traditional clinic model to a place where you feel most comfortable.

Back On Track Psychology was also inspired to provide quality mental health services to the wider community, including the cultural and linguistically diverse individuals. We are committed to provide psychology service using the language that you are comfortable with.

Clinician

Client Relation Officer

Darryl Chua – Client Relation Officer

Darryl is typically your initial point of contact when reaching out to Back On Track Psychology. Darryl is a graduate of Monash University’s psychology honours programme and is looking to pursue his Master’s degree in the future. He has worked on several sleep-related research projects and has experience working with various participants. As a client relationship officer for Back On Track Psychology, he is attentive, professional, and eager to assist you with any administrative issues. He will assist you before your first appointment with our clinicians. He will usually do that by having a chat with you about your situation, and to book the first appointment with the right clinician for you, or to provide other possible external referral options for you.

Qualifications:

Bachelor of Arts (Psychology)
Bachelor of Arts (Psychology; Honours)

Languages spoken:

English
Mandarin

Robert Hardy – Client Relation Officer (Casual)

Robert is a Melbourne University graduate with a Bachelor’s degree in Science, currently pursuing Honours in Psychology. With a background in support work and proficiency in Italian, he brings valuable skills and experiences to our front desk.

Passionate about psychology and social justice, Robert is committed to creating a warm and inclusive atmosphere for all clients. Robert is a sports fan and is more than happy to chat about the latest news in the sporting world.

Qualifications:

Bachelor of Science
Bachelor of Applied Science (Psychology) (Honours) candidate

Languages spoken:

English
Italian

Occupational Therapist

Kaityln Chan – Occupational Therapist

Kaitlyn is an occupational therapist with a strong passion for supporting children with developmental delays and sensory processing challenges. She adopts neuroaffirming approaches in her interventions, particularly for autistic children and ADHDer. Kaitlyn uses a variety of tools (BEERY, BOT-2, DASH-2) to assess and support a child’s motor skills (such as handwriting), sensory processing, social-emotional development, and daily living abilities (WHODAS, CANS, Vineland). She also conducts cognitive and autism screening as part of her comprehensive assessment. Her interventions focus on enhancing fine motor skills, sensory integration, and emotional regulation.

When working with adults, Kaitlyn conducts comprehensive Functional Capacity Assessments (FCA) to identify strengths and help individuals engage in meaningful occupations. She also writes detailed reports for NDIS applications, changes in circumstances, and plan reviews. Kaitlyn has experience supporting clients with mental health challenges and neurological conditions, ensuring that her interventions are both functional and client-centred. She works closely with support coordinators, psychosocial recovery coaches and support workers to help clients achieve their individual goals within an achievable timeframe.

Qualifications:

Foundation of Health Science
Bachelor of Applied Science
Master of Occupational Therapy Practice

Languages spoken:

English
Cantonese
Mandarin

Speech Pathologist

Izzy Lew – Speech Pathologist

Izzy is passionate about supporting individuals on their mental health journey through the lens of speech pathology. She has a special interest in working with neurodiverse populations, utilising social stories and play-based approaches in her interventions. Izzy conducts a range of assessments, including autism, swallowing, speech, and language (CELF-5, RAPT, DEAP, TASIT), employing objective tools to identify each client’s strengths and challenges and develop comprehensive treatment plans.

In her work with young children, Izzy uses evidence-based techniques to address articulation and stuttering difficulties. She also explores various augmentative and alternative communication (AAC) tools for non-verbal clients, ensuring they have the best resources to support their communication needs. Izzy collaborates closely with parents, teachers, and educators to foster language development and provide holistic care.

In her work with adults, Izzy helps clients enhance their functional communication and social skills, fostering deeper understanding and connection with others.

In her spare time, Izzy enjoys spending time with her dog, Murphy. She also has a background in commerce and IT.

Qualifications:

Bachelor of Applied Science
Master of Speech Pathology

Languages spoken:

English
Cantonese

Psychologist

Janice – Clinical Neuropsychology Registrar

Janice specialises in complex diagnostic assessments for children and adults with neurodevelopmental difficulties, learning disabilities, brain injuries, and mental health concerns. She utilised comprehensive neuropsychological assessment tools to inform diagnostic formulations, offering valuable insights into an individual’s strengths and areas for growth. Her detailed neuropsychological assessment reports have successfully supported many individuals in securing NDIS funding or plan reviews.

In her therapeutic practice, Janice primarily works with children and parents, using evidence-based, neuroaffirming approaches, particularly when supporting autistic children and AuDHDer. Her work with parents were based on evidence-based parenting program including ParentWorks and Tuning in to Kids in managing behaviour of concerns, anxiety and emotional regulation difficulties.

Her work with young adults is informed by Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and self-compassion approaches, providing a tailored framework for personal growth and resilience. She received specialised training in cognitive and memory intervention when working with clients with acquired brain injury (ABI).

Qualifications:

Bachelor of Science (Honours)
Master of Psychology (Clinical Neuropsychology)

Languages spoken:

English
Bahasa Indonesian

Johanna Jellie – Provisional Psychologist

Johanna is a trauma-informed, LGBTQI-friendly practitioner who is dedicated to creating spaces for her clients that validate their differences and embrace their unique strengths and perspectives. She is also committed to delivering evidence-based interventions while tailoring her work with clients according to their individual needs and circumstances.

Johanna specialised in individual therapy for adult clients with various presenting issues, including anxiety, depression, trauma, relationship, identity and psychosis. Her therapeutic approach blends schema-informed, Internal Family Systems (IFS), psychodynamic, and humanistic modalities, with a neuroaffirming, strength-based focus for autistic clients and AuDHDers. She also has a keen interest in couple therapy.

Importantly, Johanna approaches her work in psychology with empathy and sincerity. She always aspires to bring her values to her psychological practice, which include curiosity, non-judgement and openness. She strongly believes in collaboration, and above all, is passionate about empowering her clients to build resilience and live maximally and authentically.

Qualifications:

Bachelor of Arts (Anthropology; Honours)
Graduate Diploma of Psychology
Graduate Diploma of Psychology (Advanced)
Master of Psychology (Professional)

Languages spoken:

English

Dr Zhi Xiang On (On) – Clinical Psychologist | Forensic Psychologist | Clinical Neuropsychologist

On is a clinical psychologist who places strong emphasis on creating a collaborative and safe therapeutic relationship, guided by values, to address each client’s unique concerns. He received specialised training in Eye Movement Desensitization and Reprocessing (EMDR) for both children and adult. As an LGBTQI-friendly practitioner, On is passionate about helping individuals understand their strengths and uniqueness, supporting them on their journey to lifelong well-being.

In his role as a forensic psychologist, On conducts formal forensic risk assessments, report writing, and intervention services for general violence, sexual violence, intimate partner violence, and victims of crime (VOCAT reports). He provides offence-specific treatment that meets the individual needs of each client.

As a clinical neuropsychologist, On also serves as an Independent Medical Examiner (IME) and conducts Joint Medical Examinations (JME) for the Transport Accident Commission (TAC).

On offers supervision and secondary consultations to fellow clinicians, drawing on his experience in teaching tertiary-level psychology and publishing research in peer-reviewed journals. He has been invited to present at both national and international conferences on topics such as autism and ADHD assessment, family violence, and psychological well-being.

Qualifications:

Certificate IV & Diploma in Clinical Hypnotherapy
Bachelor of Arts (Sociology; Psychology)
Bachelor of Psychological Science (Honours)
Master of Clinical Neuropsychology
Doctor of Psychology (Clinical and Forensic Psychology)
AHPRA Board Approved Supervisor

Languages spoken:

English
Mandarin
Cantonese

Publication

Our Values

Compassion

We are here to provide the care and support you need for your emotional wellbeing.

Personalised treatment

All of our sessions are personalized according to your background, your need, your narrative and your values.

Evidence-based

Our treatment approach is based on scientific evidence.

FAQ

Q: Can I book an appointment myself, or do I need a referral?

You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare you will need to make an appointment with your general practitioner, psychiatrist or paediatrician for a referral to a psychologist. Medicare will not accept your claim unless you have a valid Mental Health Care Plan from a general practitioner or have the relevant referral information from a psychiatrist or paediatrician.

You can find more information on the MBS Online: http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Home

Q: Is there a non-attendance fee?

Q: Do you see young people under the age of 18?

We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.

Q: What are your standard appointment fees?

Our standard 50-minute therapy fees vary based on the service provided. Psychology/neuropsychology consultation fee is $120-$280, speech therapy and occupational therapy are both $194. Some clients will be eligible to claim a portion/all their consultation fees directly from Medicare or their private health insurance (i.e. OSHC). Back On Track Psychology does not provide bulk billing service due to its limited capacity.

Q: How do I reschedule or cancel my appointment?

You can book your appointment with On online. Alternatively, and for all other clinicians, please contact us via [email protected] or 03 9021 9368.

Q: What rebates are available to me?

Psychology/Occupational Therapy/Speech Therapy services are rebateable provided you have an appropriate referral or an appropriate ancillary cover.

Available Medicare rebate services can be found below (rebate is generally between $58.30 for OT and Speech, $93.35 for psychologist).

If you are covered by private insurance, please check your exact coverage with them. Feel free to discuss these items with your healthcare professional.

M3 – Chronic Disease Management (previously known as Enhanced Primary Care [EPC])

For Medicare benefits to be payable, the patient must be referred to an eligible allied health professional by their GP or medical practitioner using a referral form that has been issued by the Australian Government Department of Health and Aged Care or a form that contains all the components of this form.

Medicare benefits are available for up to 5 allied health services per patient per calendar year if clinically indicated and each service meets all of the item requirements.

Under this category, you are eligible for up to a $58.30 rebate.

M7 – Focused Psychological Strategies (also known as Mental Health Care Plan)

Medicare rebates are available for up to 10 individual mental health services in a calendar year. Patient will require a referral by a GP, psychiatrist or paediatrician who is managing the patient under a GP Mental Health Treatment Plan. Patient received 6 therapy sessions from initial referral, and another 4 therapy sessions through a follow-up referral.

Patients will also be eligible to claim up to 10 separate services within a calendar year for group therapy services. These group services are separate from the individual services and do not count towards the individual services per calendar year maximum associated with those items.

Under this category, you are eligible for up to a $93.35 rebate.

M10 – Complex neurodevelopmental disorder and disability services (previously known as Helping Children with Autism [HCWA])

A maximum of 8 assessment services can be claimed per patient per lifetime. Each referral is for 4 assessment services. Up to 4 of these services may be provided to the same patient on the same day.

A maximum of 20 treatment services can be claimed per patient per lifetime. Each referral is for 10 treatment services.

Where a patient requires more than 4 assessment services (or 10 treatment services) from the same eligible allied health provider, review and agreement is required by the referring medical practitioner before further Medicare eligible services can be claimed.

A referral from a psychiatrist or paediatrician is required. The patient must be under 25 years of age。

Under this category, you are eligible for up to a $93.35 rebate.

Q: Do you provide clinical supervision and workshop/ training?

Yes, we provide workshops on a range of topic, not limited to risk assessment, trauma-informed practice, formulating complex client. Please email [email protected] to discuss your specific requirements and to obtain a quote.

Regular or once-off supervision can also be arranged. Supervision cost range from $190 – 210 + GST, depending on supervisee’s registration status.

Q: Do you provide social group and group therapy?

Yes, a range of social/ parenting groups and group therapy (ACT/ DBT/ cognitive rehabilitation) are available. Group therapy cost range from $1000 – 2500, depending on number of sessions. Please email [email protected] to join our waitlist.

Q: What is your cancellation policy?

We understand that cancellations are sometimes necessary, but we do require 48 hours notice. This allows someone on what could be a long waiting list to fill your appointment.

Q: What is your late-attendance policy?

If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.

Q: What happens if my video call drops out?

This could normally be resolved by refreshing the page. If your call drops out persist, the clinician will contact you by phone to discuss options for either continuing the assessment over the phone or arranging to reschedule. The clinician will problem-solve with you to find a suitable solution for that situation. You will not be charged for any calls that cannot be completed due to a technical failure.

Q: What to expect for telehealth?

The telehealth experience is in many ways similar to face-to-face appointments, including the same quality practice, professionalism, and etiquette. Both the clinician and client are expected to dress appropriatly, be on time for the appointment, and to treat each other with respect.

Q: How and where do I access my appointment?

You can access your appointment anywhere. Most people see us from home, however any location where you can have a private and uninterrupted conversation is generally acceptable.

Q: What do I need for my appointment?

For video-conferencing session, you need access to a computer or smart device with a reliable internet connection and a camera.

For telephone session, all you need is a telephone.

Contact Us

Clinic address: 97 Cotham Rd, Kew 3101

Operating hours: Weekdays 9AM – 5PM (please note after hours appointments are only available on certain days). We don’t consult on weekends.

You can book your initial consultation with On online. Alternatively, and for all other clinicians, please contact us via [email protected] or 03 9021 9368.

For referrals, please email: [email protected]

Please note that this is not a crisis support number. For mental health emergencies, please contact the local area mental health triage, the local emergency department or emergency services on 000. Lifeline provides 24-hour crisis counselling, support groups and suicide prevention services. Call 13 11 14.

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Couple Therapy

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Autism Assessment

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Cognitive Assessment

Educational Assessment

WAIS-IV

WISC-V

WIAT-III