Service and Fees
Assessment Process & Cost
We provide the following assessment:
- Cognitive Assessment (WISC-V, WAIS-IV)
- Educational Assessment (WIAT-III)
- Autism Assessment (ADI-R, ADOS-2)
- ADHD Assessment
- Dyslexia/ Dyscalculia/ Dysgraphia/ Learning Disorder Assessment
- Neuropsychological Assessment
- Behaviour Assessment
- Personality Assessment
- Medico-legal Assessment
3 Steps Process for Assessments:
1. Initial Consultation (50 minutes – AUD 280)
You can book the initial consultation online. As part of the assessment, an initial consultation is required.
In the initial consultation, your neuropsychologist will undertake a developmental history with yourself (or just the parents if the appointment is for children under the age of 15 years old) to understand your early development and current presenting concerns. The actual cost of the assessment will be discussed at the end of the initial consultation.
2. Assessment Session(s) (1 OR 2 x 120 minutes – AUD 3100 – 3700)
One or two assessment sessions will occur on a separate day and can be booked with your neuropsychologist during the initial consultation.
3. Feedback Session (50 minutes – AUD 280)
After 2 – 4 weeks, a final feedback session with your Neuropsychologist where they will explain to you all of the assessment results, findings, and recommendations (your child typically does not attend this appointment, though older children may attend where appropriate). A full report will be sent following the feedback session.
Important note:
- The initial consultation and feedback session can be done via telehealth, but the assessment session has to be completed face-to-face in the clinic.
- Most of the assessment costs are not funded by Medicare.
- National Disability Insurance Scheme (NDIS) may be applicable.
- Psychologists are not allowed to prescribed medication to clients.
Therapy Process & Cost
We provide the following support:
- Depression
- Anxiety/ Panic
- Stress
- Trauma/ Post-traumatic Stress Disorder (PTSD)
- Obsessive Compulsive Disorder (OCD)
- Couples Therapy
- Family Therapy
- Positive Behavioural Support
- Parenting Support
- Psychosis/ Schizophrenia
- Bipolar Disorder
The cost for a 50 minute session is AUD 280 (either in-clinic or telehealth).
A Medicare rebate of AUD 89.65 may be with a referral letter from your GP. We do not provide bulk billing service due to it’s limited capacity.
You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare, you must make an appointment with your general practitioner, psychiatrist or paediatrician for a valid Mental Health Care Plan to a psychologist.
We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.
Psychologists are not allowed to prescribed medication to clients.
Cancellation/ Non-attendance/ Late-Attendance Policy
We charge a fee of AUD 280 for non-attendance or cancellations with less than 24 hours notice (AUD 140 with less than 48 hours notice), which will be automatically deducted from the credit/debit card entered at registration.
We understand that sometimes you might be running late to your appointment. Significant reduction in the session length might resulted in a poor service experience. To ensure service quality, the session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.
If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.
Please contact us via [email protected] or 0478 883 827 to reschedule / cancel your appointment.
Our Story
Back On Track Psychology was established to provide clients an easy access to quality and timely mental health solutions unique to their individual situation. Founded in 2020, in response to the COVID-19 pandemic to continue to support individual’s mental health during this challenging period. We provide telehealth consultation to suit our client’s location and time, bringing therapy outside of the traditional clinic model to a place where you feel most comfortable.
Back On Track Psychology was also inspired to provide quality mental health services to the wider community, including the cultural and linguistically diverse individuals. We are committed to provide psychology service using the language that you are comfortable with.
Your team
Janice – General Psychologist (Clinical Neuropsychology)
Janice is a registered psychologist specialising in clinical neuropsychology. She completed her Master of Psychology (Clinical Neuropsychology) at the University of Melbourne and has a range of experience working across a diverse range of settings, including neurology, acquired brain injury, mental health, and paediatrics. She has experience working with clients across the lifespan presenting with mental health difficulties, neurodevelopmental disorders, learning difficulties and neurological disorders.
Qualifications:
- Bachelor of Science (Honours)
- Master of Psychology (Clinical Neuropsychology)
Languages spoken:
- English
- Bahasa Indonesian
Zhi Xiang On (On) – Clinical Neuropsychologist
As a clinical neuropsychologist, On is enthusiastic and compassionate, he emphasises values in creating a collaborative and safe therapeutic relationship to address each clients concerns. On’s approach involves integrating his knowledge in psychology, neurology and psychiatry. He utilises a comprehensive assessment process to make a sound diagnosis and adopts an individualised, strength-based treatment plan for his clients. On is also an LGBTQI-friendly practitioner.
On has previously taught tertiary psychology studies in various institutions, including The University of Melbourne, La Trobe University and Monash University. On is also currently supervising 4th year Psychology students in various research projects.
On practices safe and evidence based therapeutic approaches which have been proven to deliver long-term benefits to clients. He is passionate about supporting individuals in understanding their uniqueness and strength to guide them through their lifelong wellbeing journey.
Qualifications:
- Certificate IV & Diploma in Clinical Hypnotherapy
- Bachelor of Arts (Sociology; Psychology)
- Bachelor of Psychological Science (Honours)
- Master of Clinical Neuropsychology
- Doctor of Psychology (Clinical and Forensic Psychology) Candidate
- AHPRA Board Approved Supervisor
Languages spoken:
- English
- Mandarin
- Cantonese
- On, Z. X., Grant, J., Shi, Z., Taylor, A. W., Wittert, G. A., Tully, P. J., … & Martin, S. (2017). The association between gastroesophageal reflux disease (GERD) with sleep quality, depression and anxiety in a cohort study of Australian men. Journal of Gastroenterology and Hepatology, 32(6), 1170-1177. doi: 10.1111/jgh.13650
- On, Z.X., & van Boxtel, J. J. (2017). The role of transparency cues in afterimage color perception. Scientific Reports, 7(1), 9183. doi: https://doi.org/10.1038/s41598-017- 09186-1
- Rapado-Castro, M., Dodd, S., Bush, A., Malhi, G., Skvarc, D., On, Z.X., Berk, M., & Dean, O. (2017). Cognitive effects of adjunctive N-Acetyl Cysteine in psychosis. Psychological Medicine, 47(5), 866-876. doi: 10.1017/S0033291716002932
- On, Z.X., Cotton, S., Farhall, J., Killackey, E., & Allott, K. (2016). Relationship between duration of untreated psychosis and neurocognition and social cognition in first-episode psychosis. Schizophrenia Research, 176(2), 529-532. doi: https://dx.doi.org/10.1016/j.schres.2016.06.018
- On, Z.X., & Rossouw, P. J. (2015). Neuropsychotherapy in continuing professional development: Is it really helpful in mental health professions? International Journal of Neuropsychotherapy, 3(2), 131–138. doi: 10.12744/ijnpt.2015.0131-0138
- On, Z. X., Ryan, N. P., Konjarski, M., Catroppa, C., & Stargatt, R. (2021). Social Cognition in Paediatric Traumatic Brain Injury: A Systematic Review and Meta-analysis. Neuropsychology Review, doi: 10.1007/s11065-021-09488-2
Our Values
1
Compassion
We are here to provide the care and support you need for your emotional wellbeing.
2
Personalised treatment
All of our sessions are personalized according to your background, your need, your narrative and your values.
3
Evidence-based
Our treatment approach is based on scientific evidence.
FAQ
You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare you will need to make an appointment with your general practitioner, psychiatrist or paediatrician for a referral to a psychologist. Medicare will not accept your claim unless you have a valid Mental Health Care Plan from a general practitioner or have the relevant referral information from a psychiatrist or paediatrician.
You can find more information on the MBS Online: http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Home
We charge a fee of AUD 280 for non-attendance or cancellations with less than 24 hours notice (AUD 140 with less than 48 hours notice), which will be automatically deducted from the credit/debit card entered at registration.
We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.
Our standard 50-minute appointment is $280. Some clients will be eligible to claim a portion or all of their consultation fees directly from Medicare or their private health insurance (i.e. OSHC). Back On Track Psychology do not provide bulk billing service due to it’s limited capacity.
Psychology services are covered by most private health insurers, provided you have appropriate ancillary cover. As various private health insurers rebate different amounts for psychology, please call your private health insurer if you would like to know the exact rebate amount you will receive for consultations and what exactly your cover entitles you to.
You can alter your appointment online, alternatively, please contact us via email or via phone on 0478 883 827.
We understand that cancellations are sometimes necessary, but we do require 48 hours notice. This allows someone on what could be a long waiting list to fill your appointment.
We understand that sometimes you might be running late to your appointment. Significant reduction in the session length might resulted in a poor service experience. To ensure service quality, the session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.
If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.
This could normally be resolved by refreshing the page. If your call drops out persist, the clinician will contact you by phone to discuss options for either continuing the assessment over the phone or arranging to reschedule. The clinician will problem-solve with you to find a suitable solution for that situation. You will not be charged for any calls that cannot be completed due to a technical failure.
The telehealth experience is in many ways similar to face-to-face appointments, including the same quality practice, professionalism, and etiquette. Both the clinician and client are expected to dress appropriatly, be on time for the appointment, and to treat each other with respect.
You can access your appointment anywhere. Most people see us from home, however any location where you can have a private and uninterrupted conversation is generally acceptable.
For video-conferencing session, you need access to a computer or smart device with a reliable internet connection and a camera.
For telephone session, all you need is a telephone.
Contact Us
We are predominantly a virtual clinic. We do in-person assessment/ therapy on Tuesdays at the Family and Trauma Centre, which is located at 1/267 Hawthorn Rd, Caulfield North VIC 3161.
Operating hours: Telehealth hours varied please check and book online. In-person hours are Tuesday 8 AM – 8 PM.
All appointments are made online. Should you have any queries before making the appointment, please contact 0478 883 827.
For referrals, please email: [email protected]
Please note that this is not a crisis support number. For mental health emergencies, please contact the local area mental health triage, the local emergency department or emergency services on 000. Lifeline provides 24-hour crisis counselling, support groups and suicide prevention services. Call 13 11 14.
Back On Track Psychology
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