Melbourne City

Occupational Therapy | Psychology | Speech Pathology

Your journey to recovery starts here

Service and Fees

Assessment

Psychology/Neuropsychology

  • Cognitive Assessment (WISC-V, WAIS-IV)
  • Educational Assessment (WIAT-III)
  • Autism Assessment (ADI-R, ADOS-2)
  • ADHD Assessment
  • Dyslexia/ Dyscalculia/ Dysgraphia/ Learning Disorder Assessment
  • Neuropsychological Assessment
  • Behaviour Assessment
  • Memory / Dementia Assessment
  • Personality Assessment
  • Medico-legal Assessment
  • Forensic Assessment (HCR-20, SAVRY, SARA, RSVP)

Speech Therapy

  • Language assessment (expressive, receptive and pragmatic)
  • Stuttering assessment
  • Speech sounds assessment
  • Articulation assessment
  • Swallowing assessment

Occupational Therapy

  • Initial screening assessment
  • Functional capacity assessment
  • Handwriting assessment
  • Sensory assessment
  • Motor skills assessment
Process and Fees for all Assessments:

1. Initial Consultation (50 minutes – AUD 280)

As a part of all assessments, an initial consultation is required. This consultation can be booked by contacting us (see contact details below).

In the initial consultation, your clinician will undertake a developmental history with you (or just the parents if the appointment is for children under the age of 15 years old) to understand your early development and current presenting concerns. The actual cost of the assessment will be based on the assessment and report writing hours.

2. Assessment Session(s) (1 OR 2 x 120 minutes – AUD 1000* – 4000)

Depending on the initial consultation, one or two assessment sessions will occur on a separate day(s).

*A significantly reduced fee is available when a report is not required.

3. Feedback Session (50 minutes – AUD 280)

After 2 – 4 weeks, a final feedback session with your clinician where they will explain to you all the assessment results, findings, and recommendations (your child typically does not attend this appointment, though older children may attend where appropriate). A full report will be sent following the feedback session.

Important note:

  • The initial consultation and feedback session can be done via telehealth, but the assessment session has to be completed face-to-face in the clinic.
  • Most of the assessment costs are not funded by Medicare.
  • National Disability Insurance Scheme (NDIS) may be applicable.
  • Psychologists are not allowed to prescribed medication to clients.

Therapy

Psychology/Neuropsychology (50 minutes – AUD 150 – 280)

  • Depression
  • Anxiety/ Panic
  • Stress
  • Trauma/ Post-traumatic Stress Disorder (PTSD)
  • Obsessive Compulsive Disorder (OCD)
  • Couples Therapy
  • Family Therapy
  • Positive Behavioural Support
  • Parenting Support
  • Psychosis/ Schizophrenia
  • Bipolar Disorder

Speech Therapy (50 minutes – AUD 194)

  • Speech intervention
  • Language intervention
  • Articulation
  • Fluency
  • Swallowing / eating
  • Multisensory literacy support
  • Social skills

Occupational Therapy (50 minutes – AUD 194)

  • School readiness
  • Fine and gross motor skills
  • Sensory processing
  • Self-care skills
  • Emotional regulation
  • Functional skill building
  • Planning and organisation
  • Modification strategies
Process and Fees for all Therapies:

You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare, you must make an appointment with your general practitioner, psychiatrist, or paediatrician to get a valid referral (refer to FAQs for more information).

The cost for a 50-minute session varies based on the service you engage (refer to FAQs for more information).

A Medicare rebates may be available with a referral letter from your GP (refer to FAQs for more information). We do not provide bulk billing service due to its limited capacity.

Cancellation/ Non-attendance/ Late-Attendance Policy

We charge a fee of AUD 280 for non-attendance or cancellations with less than 24 hours notice (AUD 140 with less than 48 hours notice), which will be automatically deducted from the credit/debit card entered at registration.

We understand that sometimes you might be running late to your appointment. Significant reduction in the session length might resulted in a poor service experience. To ensure service quality, the session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.

If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.

Please contact us via [email protected] or 0478 883 827 to reschedule / cancel your appointment.

Important notes for all services:

We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.

The initial consultation and feedback session can be done via telehealth. With the assessment session, it is best to be completed face-to-face in the clinic. In some cases, assessment sessions can be done via telehealth.

Most of the assessment costs are not funded by Medicare.

The National Disability Insurance Scheme (NDIS) may be applicable.

Psychologists, Speech Therapists, and Occupational therapists are not allowed to prescribe medication to clients.

Cancellation/ Non-attendance/ Late-Attendance Policy

We charge a fee of AUD 280 for non-attendance or cancellations with less than 24 hours’ notice (AUD 140 with less than 48 hours’ notice), which will be automatically deducted from the credit/debit card entered at registration.

We understand that sometimes you might be running late to your appointment. A significant reduction in a session’s length might result in a poor service experience. To ensure a high standard of service, a session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.

If you anticipate being 15 minutes late for your session, please cancel and reschedule the appointment to a later date.

Please contact us via [email protected] or 03 9021 9368 to reschedule / cancel your appointment.

Our Story

Back On Track Psychology was established to provide clients an easy access to quality and timely mental health solutions unique to their individual situation. Founded in 2020, in response to the COVID-19 pandemic to continue to support individual’s mental health during this challenging period. We provide telehealth consultation to suit our client’s location and time, bringing therapy outside of the traditional clinic model to a place where you feel most comfortable.

Back On Track Psychology was also inspired to provide quality mental health services to the wider community, including the cultural and linguistically diverse individuals. We are committed to provide psychology service using the language that you are comfortable with.

Your team

Client Relation Officer

Darryl Chua – Client Relation Officer

Darryl is typically your initial point of contact when reaching out to Back On Track Psychology. Darryl is a graduate of Monash University’s psychology honours programme and is looking to pursue his Master’s degree in the future. He has worked on several sleep-related research projects and has experience working with various participants. As a client relationship officer for Back On Track Psychology, he is attentive, professional, and eager to assist you with any administrative issues. He will assist you before your first appointment with our clinicians. He will usually do that by having a chat with you about your situation, and to book the first appointment with the right clinician for you, or to provide other possible external referral options for you.

Qualifications:
  • Bachelor of Arts (Psychology)
  • Bachelor of Arts (Psychology; Honours)
Languages spoken:
  • English
  • Mandarin
Robert Hardy – Client Relation Officer (Casual)

Robert is a Melbourne University graduate with a Bachelor’s degree in Science, currently pursuing Honours in Psychology. With a background in support work and proficiency in Italian, he brings valuable skills and experiences to our front desk.

Passionate about psychology and social justice, Robert is committed to creating a warm and inclusive atmosphere for all clients. Robert is a sports fan and is more than happy to chat about the latest news in the sporting world.

Qualifications:
  • Bachelor of Science
  • Bachelor of Applied Science (Psychology) (Honours) candidate
Languages spoken:
  • English
  • Italian

Occupational Therapist

Belinda Cane – Occupational Therapist

Belinda is a registered Occupational therapist who has a strong interest in supporting clients with unique skill sets in achieving their occupational goals. Belinda enjoys helping individuals and families flourish by supporting them to engage in their own meaningful activities. Belinda completed her Master of Occupational therapy at Swinburne University of Technology and has worked both as a disability support worker and OT with both verbal or non speaking clients, by using a variety of soft skills to engage clients. Belinda has supported children in the community by administering standardised assessments to assess current needs and strengths of an individual and enjoys working together with clients to find strategies to support independence. Her experience includes but is not limited to engaging with clients with developmental delay, ASD, Anxiety, ADHD, and Intellectual disability. Belinda’s knowledge and interest is focused on Health Across the Lifespan and understanding lifespan development, to wellbeing and inclusion for children, adults and older adults of all abilities.

Belinda is driven to empower individuals to enhance their physical, mental, and social well-being to increase life satisfaction.

Qualifications:
  • Certificate IV in Travel and Tourism
  • Diploma of Health Sciences
  • Bachelor of Health Science (Health across the Lifespan; Health Communication)
  • Master of Occupational Therapy Practice
Languages spoken:
  • English
Kaityln Chan – Occupational Therapist

Kaitlyn is a graduate occupational therapist who just completed the Master of Occupational Therapy Practices at La Trobe University. She has experience working with people across the lifespan living with mental health challenges, cognitive impairment and learning difficulties. She has worked in a range of settings during her clinical placement, including aged care, school-based paediatric, and outpatient sub-acute. Kaitlyn is dedicated to helping clients identify their strengths and engage in their meaningful occupations.

Qualifications:
  • Foundation of Health Science
  • Bachelor of Applied Science
  • Master of Occupational Therapy Practice
Languages spoken:
  • English
  • Cantonese
  • Mandarin

Speech Pathologist

Izzy Lew – Speech Pathologist

Izzy is a Bachelor of Applied Science, Master of Speech Pathology graduate from La Trobe University. She found her passion in speech pathology after several years studying commerce and IT. Izzy has a particular interest in supporting individuals on their mental health journey from a speech pathology perspective. In her spare time Izzy likes to spend time with her dog Murphy.

Qualifications:
  • Bachelor of Applied Science
  • Master of Speech Pathology
Languages spoken:
  • English
  • Cantonese

Psychologist

Janice – Clinical Neuropsychology Registrar

Janice is a registered psychologist specialising in clinical neuropsychology. She completed her Master of Psychology (Clinical Neuropsychology) at the University of Melbourne and has a range of experience working across a diverse range of settings, including neurology, acquired brain injury, mental health, and paediatrics. She has experience working with clients across the lifespan presenting with mental health difficulties, neurodevelopmental disorders, learning difficulties and neurological disorders.

Qualifications:
  • Bachelor of Science (Honours)
  • Master of Psychology (Clinical Neuropsychology)
Languages spoken:
  • English
  • Bahasa Indonesian
Johanna Jellie – Provisional Psychologist

Johanna is a provisional psychologist who completed her undergraduate study in psychology at Monash University and Master of Psychology (Professional) at La Trobe University. She is dedicated to creating spaces for her clients that validate their differences and showcase their unique strengths and perspectives. She is also committed to delivering evidence-based interventions while tailoring her work with clients according to their individual needs and circumstances.

In addition to her psychology training, Johanna has a strong social science background. This supplements her psychology knowledge by offering insight into clients’ experiences across diverse social and cultural contexts, an understanding of which she believes is integral in the therapeutic space.

Importantly, Johanna approaches her work in psychology with empathy and sincerity. She always aspires to bring her values to her psychological practice, which include curiosity, non-judgement and openness. She strongly believes in collaboration, and above all, is passionate about empowering her clients to build resilience and live maximally and authentically.

Qualifications:
  • Bachelor of Arts (Anthropology; Honours)
  • Graduate Diploma of Psychology
  • Graduate Diploma of Psychology (Advanced)
  • Master of Psychology (Professional)
Languages spoken:
  • English
Zhi Xiang On (On) – Clinical Neuropsychologist/ Clinical Forensic Psychology Registrar

As a clinical neuropsychologist, On is enthusiastic and compassionate, he emphasises values in creating a collaborative and safe therapeutic relationship to address each clients concerns. On’s approach involves integrating his knowledge in psychology, neurology and psychiatry. He utilises a comprehensive assessment process to make a sound diagnosis and adopts an individualised, strength-based treatment plan for his clients. On is also an LGBTQI-friendly practitioner.

On has previously taught tertiary psychology studies in various institutions, including The University of Melbourne, La Trobe University and Monash University. On is also currently supervising 4th year Psychology students in various research projects.

On practices safe and evidence based therapeutic approaches which have been proven to deliver long-term benefits to clients. He is passionate about supporting individuals in understanding their uniqueness and strength to guide them through their lifelong wellbeing journey.

Qualifications:
  • Certificate IV & Diploma in Clinical Hypnotherapy
  • Bachelor of Arts (Sociology; Psychology)
  • Bachelor of Psychological Science (Honours)
  • Master of Clinical Neuropsychology
  • Doctor of Psychology (Clinical and Forensic Psychology) Candidate
  • AHPRA Board Approved Supervisor
Languages spoken:
  • English
  • Mandarin
  • Cantonese
  1. On, Z. X., Grant, J., Shi, Z., Taylor, A. W., Wittert, G. A., Tully, P. J., … & Martin, S. (2017). The association between gastroesophageal reflux disease (GERD) with sleep quality, depression and anxiety in a cohort study of Australian men. Journal of Gastroenterology and Hepatology, 32(6), 1170-1177. doi: 10.1111/jgh.13650
  2. On, Z.X., & van Boxtel, J. J. (2017). The role of transparency cues in afterimage color perception. Scientific Reports, 7(1), 9183. doi: https://doi.org/10.1038/s41598-017- 09186-1
  3. Rapado-Castro, M., Dodd, S., Bush, A., Malhi, G., Skvarc, D., On, Z.X., Berk, M., & Dean, O. (2017). Cognitive effects of adjunctive N-Acetyl Cysteine in psychosis. Psychological Medicine, 47(5), 866-876. doi: 10.1017/S0033291716002932
  4. On, Z.X., Cotton, S., Farhall, J., Killackey, E., & Allott, K. (2016). Relationship between duration of untreated psychosis and neurocognition and social cognition in first-episode psychosis. Schizophrenia Research, 176(2), 529-532. doi: https://dx.doi.org/10.1016/j.schres.2016.06.018
  5. On, Z.X., & Rossouw, P. J. (2015). Neuropsychotherapy in continuing professional development: Is it really helpful in mental health professions? International Journal of Neuropsychotherapy, 3(2), 131–138. doi: 10.12744/ijnpt.2015.0131-0138
  6. On, Z. X., Ryan, N. P., Konjarski, M., Catroppa, C., & Stargatt, R. (2021). Social Cognition in Paediatric Traumatic Brain Injury: A Systematic Review and Meta-analysis. Neuropsychology Review, doi: 10.1007/s11065-021-09488-2

Our Values

1

Compassion

We are here to provide the care and support you need for your emotional wellbeing.

2

Personalised treatment

All of our sessions are personalized according to your background, your need, your narrative and your values.

3

Evidence-based

Our treatment approach is based on scientific evidence.

FAQ

You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare you will need to make an appointment with your general practitioner, psychiatrist or paediatrician for a referral to a psychologist. Medicare will not accept your claim unless you have a valid Mental Health Care Plan from a general practitioner or have the relevant referral information from a psychiatrist or paediatrician.

You can find more information on the MBS Online: http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Home

We charge a fee of AUD 280 for non-attendance or cancellations with less than 24 hours notice (AUD 140 with less than 48 hours notice), which will be automatically deducted from the credit/debit card entered at registration.

We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.

 

Our standard 50-minute therapy fees vary based on the service provided. Psychology/neuropsychology consultation fee is $150-$280, speech therapy and occupational therapy are both $194. Some clients will be eligible to claim a portion/all their consultation fees directly from Medicare or their private health insurance (i.e. OSHC). Back On Track Psychology does not provide bulk billing service due to its limited capacity.

You can book your appointment with On online. Alternatively, and for all other clinicians, please contact us via [email protected] or 03 9021 9368.

Psychology/Occupational Therapy/Speech Therapy services are rebateable provided you have an appropriate referral or an appropriate ancillary cover.

Available Medicare rebate services can be found below (rebate is generally between $58.30 for OT and Speech, $93.35 for psychologist).

If you are covered by private insurance, please check your exact coverage with them. Feel free to discuss these items with your healthcare professional.

M3 – Chronic Disease Management (previously known as Enhanced Primary Care [EPC])

For Medicare benefits to be payable, the patient must be referred to an eligible allied health professional by their GP or medical practitioner using a referral form that has been issued by the Australian Government Department of Health and Aged Care or a form that contains all the components of this form.

Medicare benefits are available for up to 5 allied health services per patient per calendar year if clinically indicated and each service meets all of the item requirements.

Under this category, you are eligible for up to a $58.30 rebate.

M7 – Focused Psychological Strategies (also known as Mental Health Care Plan)

Medicare rebates are available for up to 10 individual mental health services in a calendar year. Patient will require a referral by a GP, psychiatrist or paediatrician who is managing the patient under a GP Mental Health Treatment Plan. Patient received 6 therapy sessions from initial referral, and another 4 therapy sessions through a follow-up referral.

Patients will also be eligible to claim up to 10 separate services within a calendar year for group therapy services. These group services are separate from the individual services and do not count towards the individual services per calendar year maximum associated with those items.

Under this category, you are eligible for up to a $93.35 rebate.

M10 – Complex neurodevelopmental disorder and disability services (previously known as Helping Children with Autism [HCWA])

A maximum of 8 assessment services can be claimed per patient per lifetime. Each referral is for 4 assessment services. Up to 4 of these services may be provided to the same patient on the same day.

A maximum of 20 treatment services can be claimed per patient per lifetime. Each referral is for 10 treatment services.

Where a patient requires more than 4 assessment services (or 10 treatment services) from the same eligible allied health provider, review and agreement is required by the referring medical practitioner before further Medicare eligible services can be claimed.

A referral from a psychiatrist or paediatrician is required. The patient must be under 25 years of age。

Under this category, you are eligible for up to a $93.35 rebate.

Yes, we provide workshops on a range of topic, not limited to risk assessment, trauma-informed practice, formulating complex client. Please email [email protected] to discuss your specific requirements and to obtain a quote.

Regular or once-off supervision can also be arranged. Supervision cost range from $190 – 210 + GST, depending on supervisee’s registration status.

Yes, a range of social/ parenting groups and group therapy (ACT/ DBT/ cognitive rehabilitation) are available. Group therapy cost range from $1000 – 2500, depending on number of sessions. Please email [email protected] to join our waitlist.

We understand that cancellations are sometimes necessary, but we do require 48 hours notice. This allows someone on what could be a long waiting list to fill your appointment.

 

 

We understand that sometimes you might be running late to your appointment. Significant reduction in the session length might resulted in a poor service experience. To ensure service quality, the session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.

If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.

This could normally be resolved by refreshing the page. If your call drops out persist, the clinician will contact you by phone to discuss options for either continuing the assessment over the phone or arranging to reschedule. The clinician will problem-solve with you to find a suitable solution for that situation. You will not be charged for any calls that cannot be completed due to a technical failure.

 

The telehealth experience is in many ways similar to face-to-face appointments, including the same quality practice, professionalism, and etiquette. Both the clinician and client are expected to dress appropriatly, be on time for the appointment, and to treat each other with respect.

 

You can access your appointment anywhere. Most people see us from home, however any location where you can have a private and uninterrupted conversation is generally acceptable.

For video-conferencing session, you need access to a computer or smart device with a reliable internet connection and a camera.

For telephone session, all you need is a telephone.

Contact Us

Clinic address: 97 Cotham Rd, Kew 3101

Operating hours: Weekdays 9AM – 5PM (please note after hours appointments are only available on certain days). We don’t consult on weekends.

You can book your initial consultation with On online. Alternatively, and for all other clinicians, please contact us via [email protected] or 03 9021 9368.

For referrals, please email: [email protected]

Please note that this is not a crisis support number. For mental health emergencies, please contact the local area mental health triage, the local emergency department or emergency services on 000. Lifeline provides 24-hour crisis counselling, support groups and suicide prevention services. Call 13 11 14.

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