Melbourne City

Specialist Psychology Consultation

Your journey to recovery starts here

Our Specialty




Parenting Support, Family Therapy, Couple Therapy


Mood difficulties
(Depression, Anxiety, Stress, Panic Attack)


Trauma-informed approach (EMDR, Internal Family System)


Cognitive and Educational Assessment


ADHD / Autism Assessment


Neuropsychological Assessment
(Intellectual Disability, Stroke, Epilepsy, Seizures, Traumatic Brain Injury, Acquired brain injury, Alzheimer’s disease, Neurodegenerative disorder, Dementia, Medicolegal)


NDIS support (Behaviour Assessment and Management, funding application)

Our Story

Back On Track Psychology was established to provide clients an easy access to quality and timely mental health solutions unique to their individual situation. Founded in 2020, in response to the COVID-19 pandemic to continue to support individual’s mental health during this challenging period. We provide telehealth consultation to suit our client’s location and time, bringing therapy outside of the traditional clinic model to a place where you feel most comfortable.

Back On Track Psychology was also inspired to provide quality mental health services to the wider community, including the cultural and linguistically diverse individuals. We are committed to provide psychology service using the language that you are comfortable with.

Your team

Zhi Xiang On (On) – Clinical Neuropsychologist

As a clinical neuropsychologist, On is enthusiastic and compassionate, he emphasises values in creating a collaborative and safe therapeutic relationship to address each clients concerns. On’s approach involves integrating his knowledge in psychology, neurology and psychiatry. He utilises a comprehensive assessment process to make a sound diagnosis and adopts an individualised, strength-based treatment plan for his clients. On is also an LGBTQI-friendly practitioner.

On has previously taught tertiary psychology studies in various institutions, including The University of Melbourne, La Trobe University and Monash University. On is also currently supervising 4th year Psychology students in various research projects.

On practices safe and evidence based therapeutic approaches which have been proven to deliver long-term benefits to clients. He is passionate about supporting individuals in understanding their uniqueness and strength to guide them through their lifelong wellbeing journey.

  • Certificate IV & Diploma in Clinical Hypnotherapy
  • Bachelor of Arts (Sociology; Psychology)
  • Bachelor of Psychological Science (Honours)
  • Master of Clinical Neuropsychology
  • Doctor of Psychology (Clinical and Forensic Psychology) Candidate
  • AHPRA Board Approved Supervisor
Languages spoken:
  • English
  • Mandarin
  • Cantonese
  1. On, Z. X., Grant, J., Shi, Z., Taylor, A. W., Wittert, G. A., Tully, P. J., … & Martin, S. (2017). The association between gastroesophageal reflux disease (GERD) with sleep quality, depression and anxiety in a cohort study of Australian men. Journal of Gastroenterology and Hepatology, 32(6), 1170-1177. doi: 10.1111/jgh.13650
  2. On, Z.X., & van Boxtel, J. J. (2017). The role of transparency cues in afterimage color perception. Scientific Reports, 7(1), 9183. doi: 09186-1
  3. Rapado-Castro, M., Dodd, S., Bush, A., Malhi, G., Skvarc, D., On, Z.X., Berk, M., & Dean, O. (2017). Cognitive effects of adjunctive N-Acetyl Cysteine in psychosis. Psychological Medicine, 47(5), 866-876. doi: 10.1017/S0033291716002932
  4. On, Z.X., Cotton, S., Farhall, J., Killackey, E., & Allott, K. (2016). Relationship between duration of untreated psychosis and neurocognition and social cognition in first-episode psychosis. Schizophrenia Research, 176(2), 529-532. doi:
  5. On, Z.X., & Rossouw, P. J. (2015). Neuropsychotherapy in continuing professional development: Is it really helpful in mental health professions? International Journal of Neuropsychotherapy, 3(2), 131–138. doi: 10.12744/ijnpt.2015.0131-0138
  6. On, Z. X., Ryan, N. P., Konjarski, M., Catroppa, C., & Stargatt, R. (2021). Social Cognition in Paediatric Traumatic Brain Injury: A Systematic Review and Meta-analysis. Neuropsychology Review, doi: 10.1007/s11065-021-09488-2

Our Values



We are here to provide the care and support you need for your emotional wellbeing.


Personalised treatment

All of our sessions are personalized according to your background, your need, your narrative and your values.



Our treatment approach is based on scientific evidence.


You can book an appointment yourself – no referral is needed. However, if you wish to claim rebates through Medicare you will need to make an appointment with your general practitioner, psychiatrist or paediatrician for a referral to a psychologist. Medicare will not accept your claim unless you have a valid Mental Health Care Plan from a general practitioner or have the relevant referral information from a psychiatrist or paediatrician.

You can find more information on the MBS Online:

We charge a fee of $215 for non-attendance or cancellations with less than 24 hours notice, which will be automatically deducted from the credit/debit card entered at registration.

We see patients of all ages, though clients under the age of 18 will require parental/ guardian consent at the time of booking.


Our standard 50-minute appointment is $215. Some clients will be eligible to claim a portion or all of their consultation fees directly from Medicare or their private health insurance (i.e. OSHC). Back On Track Psychology do not provide bulk billing service due to it’s limited capacity.

Psychology services are covered by most private health insurers, provided you have appropriate ancillary cover. As various private health insurers rebate different amounts for psychology, please call your private health insurer if you would like to know the exact rebate amount you will receive for consultations and what exactly your cover entitles you to.


You can alter your appointment online, alternatively, please contact us via email or via phone on 0478 883 827.

We understand that cancellations are sometimes necessary, but we do require 24 hours notice. This allows someone on what could be a long waiting list to fill your appointment.



We understand that sometimes you might be running late to your appointment. Significant reduction in the session length might resulted in a poor service experience. To ensure service quality, the session will be automatically cancelled if the client is more than 15 minutes late. Please note that the cancellation policy applies.

If you anticipated to be 15 minutes late to the session, please cancel and reschedule the appointment to a later date.

This could normally be resolved by refreshing the page. If your call drops out persist, the clinician will contact you by phone to discuss options for either continuing the assessment over the phone or arranging to reschedule. The clinician will problem-solve with you to find a suitable solution for that situation. You will not be charged for any calls that cannot be completed due to a technical failure.


The telehealth experience is in many ways similar to face-to-face appointments, including the same quality practice, professionalism, and etiquette. Both the clinician and client are expected to dress appropriatly, be on time for the appointment, and to treat each other with respect.


You can access your appointment anywhere. Most people see us from home, however any location where you can have a private and uninterrupted conversation is generally acceptable.

For video-conferencing session, you need access to a computer or smart device with a reliable internet connection and a camera.

For telephone session, all you need is a telephone.

Contact Us

We are predominantly a virtual clinic. We do in-person assessment/ therapy on Tuesdays at the Family and Trauma Centre, which is located at 1/267 Hawthorn Rd, Caulfield North VIC 3161.

Operating hours: Telehealth hours varied please check and book online. In-person hours are Tuesday 8 AM – 8 PM.

All appointments are made online. Should you have any queries before making the appointment, please contact 0478 883 827.

For referrals, please email: [email protected]

Please note that this is not a crisis support number. For mental health emergencies, please contact the local area mental health triage, the local emergency department or emergency services on 000. Lifeline provides 24-hour crisis counselling, support groups and suicide prevention services. Call 13 11 14.

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Couple Therapy

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Autism Assessment





Cognitive Assessment

Educational Assessment




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