Client Relation Officer (Psychology Admin)

• Kew, Melbourne VIC
• Administrative Assistants (Administration & Office Support)
• Part time
• $55,000 – $75,000 per year

Back On Track Psychology was inspired to provide quality mental health services to the wider community, including the cultural and linguistically diverse (CALD) individuals. We are committed to provide allied health service using the language that clients are comfortable with. Our evidence-based, personalised approach is designed to support client’s mental wellbeing and personal development.

• Greeting clients.
• Manage and oversee daily administrative and reception functions within the practice.
• Support university placement students.
• Coordinate client bookings, billing, and records management, ensuring accuracy and confidentiality.
• Oversee Medicare, NDIS, private health, and other funding/insurance claim processes.
• Maintain and monitor practice management systems (Halaxy).
• Ensure compliance with allied health regulations, accreditation standards, and privacy requirements.
• Support HR functions including rostering, onboarding, and staff scheduling.
• Manage practice communications, correspondence, and stakeholder relationships (referrers, GPs, support coordinators, etc.).
• Monitor office supplies, equipment, and facilities to ensure smooth operations.
• Assist in financial administration, including invoicing, payment reconciliation, and reporting.
• Implement and improve policies, procedures, and systems to enhance client and staff experience.
• Maintain clinic cleanliness and tidiness.

• Applicants must possess a minimum bachelor’s degree qualification in psychology or equivalent.
• English fluency with basic Mandarin communication skills is required.
• The successful applicant appointment will be conditional to that person holding a valid Working with Children check and Police check.
• Able to work on Mondays and Wednesdays.

To express interest in this position, click apply or contact Dr Zhi Xiang On at admin@backontrackpsych.com or 0478 883 827 for more details.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Customer Relations Officer?
• Do you have experience in a role which requires relationship management experience?
• Do you have experience preparing work rosters?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have experience in administration?
• Do you have previous invoicing experience?
• What’s your expected annual base salary?